Transcript: "Safety Management"
We try and keep these snippets below five minutes, so I’m just going to talk to you about some of the key things that we see people wrestling with and some of the things that worked quite well and just pass those along.
Number one would be performance. How you manage your performance is one thing, but how you measure is another. To understand how you measure performance, be able to demonstrate that, the trends, the drivers, the outcomes of those drivers, etc, is really, really important.
Linked with that is the communication aspect, how do you communicate clearly your safety performance at all the business levels? That does take a bit of thought, how to represent that data, make sure that it is meaningful at all levels of the organization.
Linked with that then Is trying to be a very inclusive organization with safety. Therefore, include as many people in the management of safety as you can. Um, you know, there could be health and safety projects. There are all sorts of things around the management of safety, try and involve the wider organization in that.
What we see that works very well, is that safety needs to be a positive experience for people. If you are doing safety observations as managers out there, make sure the receiver of that has a positive experience. If it is training the same thing, you are not just looking for the problems. You are also looking for the good things that are happening out there.
Also an interaction should also be an opportunity get some feedback, get some ideas, or it could be a training opportunity, but either way, the people that come out of the other side of that interaction should be feeling positive about the experience.
The other thing that we see works quite well is companies that give a fair bit of thought to how they get beyond their safety committees. You know, if you’re an organization of a certain size, you’ll have a safety committee, but how do they get the ideas from the front line and beyond that committee, so they’re more flexible than just taking ideas through a safety committee.
How to get to the people that live on the front line of the business? The health and safety aspects are especially important to them. They deal with it every day and that is where all the great ideas are. So how do you tap into those? And how do you find those, again, give that some thought.
Lastly then, is the leadership, you know the visibility of the leadership around safety, their commitment, their sponsorship is absolutely critical to having a positive safety culture.
There is loads of research out there, that directly ties good safety performance to good bottom line results.
Also, I think it is well understood now across most industries, another item that also delivers good safety performance, is the visibility of the managers or the leaders. It is really, really important that is the wider team involved. So it’s not just the people that are involved in operations, it is also the HR manager out there, or the finance manager out there, or whoever it may be, making sure that that wider group is involved in those safety interactions and are visible and talking about safety, openly in the business.
Okay. That’s all I’m going to talk about today, as I say, huge, huge topic and we could talk about this for a long time, but we try and keep these snippets below five minutes, so I’ll wind up there.
Next time I’ll be talking to you about, client relations and some of the things that we see that work quite well out there. Okay. Until then see you next time. Bye. Bye.
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