Case Studies

Case Study: From Instability To Stability

A restructure affects the company across the full spectrum, from your culture to your customers. It’s something to be very thoughtful about, definitely not to be taken lightly. Restructuring can have a strong impact on company culture, and, more often than not, it’s a...

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Case Study: We’ll Be OK When The New System Arrives

There are two primary issues with management systems: they can become overly complex, and problems may arise when you automate a system that was not optimised in the first place. I can’t tell you how many times we’ve gone into organisations with multiple issues only...

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Case Study: Know When To Hold ‘Em

There was a large asset operator in Australia which had an ineffective supply chain. In the case of this company, their procurement processes were disconnected from the operational processes. This caused difficulty for them in getting the critical tools, spares and...

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Case Study: Inefficient Processes

I worked with a secondary processing manufacturer that was losing money because they didn’t have their production systems under control. They were running smaller batches than they should have been to placate the relationships with their customers and the sales team....

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Case Study: Connect The Transactions

When I do financial analysis for companies and find there is a disconnect between financial reporting and frontline activity, what I find are companies, divisions or sectors that are not as profitable as they should be or, worse, are even running at a loss and costing...

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Case Study: Improving Sales

I once assisted a company that had a declining sales profile. There was considerable frustration in the organisation that targets could not be reached and market share was being lost. The blame was being laid at the foot of the sales manager and her team, and, as a...

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Case Study: Really Listen To Your Customers

A critical piece when it comes to managing your customer relationships effectively is your feedback process. Do you have a process in place for your customers to give you feedback? And if you do, are you responding to it? Survey processes are numerous, from ones that...

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Case Study: Spot The Hazards

We did a workshop in a steel plant designed to help employees see the hazards around them because, truthfully, we’re not born knowing this stuff. To identify a safety hazard isn’t as easy as it sounds because they’re not always that obvious. In this plant, there was a...

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