by Peter | 7 October, 2019 | case studies
I once assisted a company that had a declining sales profile. There was considerable frustration in the organisation that targets could not be reached and market share was being lost. The blame was being laid at the foot of the sales manager and her team, and, as a...
by Peter | 30 September, 2019 | case studies
A critical piece when it comes to managing your customer relationships effectively is your feedback process. Do you have a process in place for your customers to give you feedback? And if you do, are you responding to it? Survey processes are numerous, from ones that...
by Peter | 23 September, 2019 | case studies
We did a workshop in a steel plant designed to help employees see the hazards around them because, truthfully, we’re not born knowing this stuff. To identify a safety hazard isn’t as easy as it sounds because they’re not always that obvious. In this plant, there was a...
